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Contact us

Important contacts

Department information

Agency administration

  • Commissions

  • Contracting appointments

  • Debt management

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866-598-3692

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515-226-5102

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[email protected]

New business

  • 1035 exchanges

  • Cash with applications

  • Direct transfers

  • Pending new business status

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866-598-3692

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515-226-5103

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[email protected]

Inforce administration

  • Customer call center (client/rep)

  • Withdrawals, surrenders, etc.

  • Contract provisions

  • Tax questions on inforce contracts

  • Death claims

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866-598-3692

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515-226-5101

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[email protected]

Sales and marketing

  • Sales support

  • Product information

  • Marketing materials

  • Advertising review

  • Compliance

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866-598-3694

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515-226-5104

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[email protected]

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[email protected]

  • Hours: Mon. - Thurs. 8:00 a.m. - 5:00 p.m.  |  Fri. 8:00 a.m. - 2:00 p.m (Central)

Our offices

Corporate Headquarters · Chicago
EquiTrust Life Insurance Company 222 W Adams Street, Suite 2150 Chicago, IL 60606
Administrative Office · West Des Moines
7100 Westown Parkway Suite 200 West Des Moines, IA 50266-2521
Standard mail
EquiTrust Life Insurance Company P.O. Box 14500 Des Moines, IA 50306-3500